Lighthouse Beacon -> Problem with KMR formula

Problem with KMR formula, PetAg is replacing spoiled formula

Track this topic | Email this topic | Print this topic

SinbadsMom

Posted: Oct 15 2009, 08:46 AM

Administrator
Group Icon

Group: Admin
Posts: 750
Member No.: 1
Joined: 1-June 07

Benita (ChampeesmomTotograndmom) posted about this on our other board, after finding out about it via Twitter.

PetAg has an announcement on their site about some Kitten Milk Replacer (KMR) formula being spoiled. They will replace it. They warn consumers NOT to use the product if it has an off odor.

http://petag.com/news_detail.asp?RegID=14

Benita also posted this link about problems with the formula

http://www.indybay.org/newsitems/2009/10/07/18624757.php

and I found this link via Google

http://www.democraticunderground.com/discu...dress=243x40598

I hope the company can correct this problem and that it won't ever happen again. I've given KMR to my cats when they were kittens for more than 20 years, and I've always recommended it as a good product. But I did have some problems with the canned KMR last fall, giving it to Rusty after I rescued him. Some of the cans turned bad, the liquid formula smelling sour, in about a day instead of the three days they were supposed to last. I called the company to complain, and they sent me replacement cans, which were fine. I don't know whether that problem was related to the current problem with the powder formula.

I discovered tonight that the KMR Powder Update page has been removed from the company's site. The Indybay.org page that Benita found the link to has comments about the announcement being removed, plus a link to this site

http://www.animaladvocates.us/petagesbilac.htm

which saved the PetAg announcement and has more info.

I don't know whether the announcement about not using the product and calling for a replacement will reappear later. This was the information about the problem, and reporting it (which Benita had posted, but I didn't copy here earlier since the link still worked then):

QUOTE

KMR® Powder Update

Recently, a limited number of KMR powder users have experienced product producing an off odor. Normally, the product exhibits a faint "milky" smell.

It has been determined that some packaged KMR powder may have been exposed to excessive heat outside the manufacturing process.

Do not use the product if it has an off odor. Please contact PetAg Technical Services at 800-323-0877 and provide all of the information printed on the bottom of the can. For any bagged product, you can find the information on the sticker near the UPC on the back of the bag. This will provide production and tracking information for further analysis.

Replacement KMR product will be sent, following contact with Technical Services.

Liquid KMR products have exhibited no impact from heat stress.

This post has been edited by SinbadsMom on Oct 19 2009, 11:52 PM

Brandy_Kerasmom	Posted: Oct 15 2009, 09:22 AM
Member Group: Beacon Members Posts: 85 Member No.: 59 Joined: 26-September 07	This was such a surprise to me! I hope they can get the problem fixed quick. There are so many people who give this their kittens. -------------------- brandysfurbabys.webs.com

SinbadsMom	Posted: Oct 19 2009, 11:57 PM
Administrator Group: Admin Posts: 750 Member No.: 1 Joined: 1-June 07	I've edited my first message here to provide another link, and the specific info on reporting problems with this product. Here's a link to another forum's discussion of the problem: http://petoftheday.com/talk/showthread.php?p=2196440

« Next Oldest | Pet Care & Rescue (Including Wildlife Rescue) | Next Newest »